Condo HVAC Repair | Agincourt

Agincourt Saturday 2 AM Fan Coil Pan Leak Emergency Response

A documented project record from Condo HVAC Repair Toronto. An Agincourt condo owner called at 2 AM Saturday with water through her ceiling into the suite below. Phone-guided isolation stopped the flow in 10 minutes, on-site in 90 minutes, dry and documented by 7 AM. Written incident report cleared her insurance file with zero liability finding.

By The Condo HVAC Repair Toronto Crew

$1,485 CAD 3.5 hours emergency visit + 2 hours Monday follow-up 1 suite (emergency single-suite call)

Water staining on the ceiling of the suite below the Agincourt leak

Project Record

Project Attributes

Scope: After-hours pan replacement plus condensate pump, float switch and written insurance documentation
Price: $1,485 CAD
Payment: $285 diagnostic on completion + 50/50 on repair package
Lead time: 90 minutes from first call
On site: 3.5 hours emergency visit + 2 hours Monday follow-up
Client: Individual condo owner (1998 mid-rise)
Crew: David Okonkwo (Ops Mgr) + 1 after-hours emergency technician
Equipment: First Co vertical fan coil, original galvanized pan replaced with zinc-coated steel
Neighbourhood: Agincourt
Building: 1 suite (emergency single-suite call), 1998 construction

The Challenge

An Agincourt condo owner was woken at 2 AM Saturday by her downstairs neighbour reporting water through his bedroom ceiling. She had no idea what had failed in her suite or how to stop it. The downstairs neighbour was talking about calling his insurance in the morning.

She needed someone on-site immediately plus written documentation that would protect her from a liability claim.

Results

Active water flow stopped at 2:10 AM via phone-guided isolation.
On-site at 3:30 AM, dry and documented by 7 AM Sunday.
Both insurance files closed within 30 days with zero liability finding against the owner.
Downstairs neighbour ceiling repair handled by building master insurance policy.

How We Ran It

1

Phone-guided water isolation

Our emergency dispatcher walked her through locating the isolation valves at her fan coil closet and shutting off supply water. Active water flow stopped within 10 minutes of her first call.
2

On-site in 90 minutes

David Okonkwo arrived at 3:30 AM with a First Co parts kit. Confirmed the source as a corroded through-rust pinhole in the original 1998 galvanized pan. Photographed everything for the insurance file.
3

Pan, pump and float switch replacement

Original galvanized pan replaced with upgraded zinc-coated steel. New Little Giant condensate pump and float switch installed. Float switch tested by intentionally flooding the pan to prove the safety shutoff operated correctly.
4

Written incident report for insurance

Twelve-photo incident report delivered showing equipment failure (not negligence), proper emergency response, and remediation scope. Owner forwarded copies to her broker and the downstairs neighbour’s property manager.

On Site

Project Photos

Click any photo to enlarge it.

"David’s crew was in my suite 90 minutes after I called. The paperwork was ready for my insurance by morning and I had a written explanation I could give my downstairs neighbour."

Jennifer K., Condo owner, Agincourt